These general terms and conditions (the “Terms”) form an integral part of the Accommodation Agreement (the "Accommodation Agreement" and together with the Terms, the "Agreement") entered into between an Accommodation and Dreamsette.com (each a "Party" and collectively the "Parties").
“We Price Match”: This guarantee is issued by Dreamsette.com (under this or any similar name) stating that Dreamsette.com offers the best rate for a room and that no lower rate can be found online for the equivalent room with the same check-in and check-out dates and the same booking conditions.
‘Guest “: refers to a visitor to the platforms or a customer or guest of the Accommodation
“Intellectual Property Right”: encompasses any patent, copyright, invention, database, right, design right , registered or unregistered design, trademark, trade name, brand, logo, service mark, know-how, utility model. It also includes trade or business names, domain names ( under any extension, such as .com,.np,ca,etc), and other similar rights or obligations, whether registered or unregistered, existing in any territory or jurisdiction worldwide.
“Data Controller”: A natural or legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
“Direct Debit”: The instruction given by the Accommodation to its bank such that Dreamsette.com is authorized to collect the relevant amount under this Agreement directly from the bank account of the Accommodation.
Unforeseeable Circumstance”: Any major event affecting multiple Guests and accommodations, such as volcanic eruptions, natural disasters, war, hostilities, government interventions, military actions, terrorism, explosions, riots, strikes, transportation issues, airport closures, or any other significant event that makes it impossible or illegal for Guests to travel to or stay at the Accommodation. “Dreamsette.com”: Refers to the company providing the platform and services.
“Accommodation”: Any hotel or lodging listed on the Dreamsette Platform.
“Service”: The booking and listing services provided by Dreamsette.com through the Dreamsette Platform.
“Personal Data”: Any information relating to an identified or identifiable natural person.
“Check-in/Check-out Dates”: The dates on which the customer is scheduled to arrive and depart from the accommodation.
“Users must provide accurate and complete information during the registration process. This includes, but is not limited to, full name, contact information, and payment details. Any discrepancies or fraudulent information may result in account suspension or termination.”
“Bookings made through Dreamsette.com are considered confirmed once the customer receives a booking confirmation email. The email will contain all necessary details, including check-in/check-out dates, room type, and booking conditions. Customers are responsible for ensuring that their booking details are accurate.”
“Customers may cancel bookings up to 24 hours before the check-in date for a full refund. Cancellations made less than 24 hours before the check-in date may not be eligible for a refund. Specific cancellation policies may vary by accommodation and will be detailed in the booking confirmation.”
“Dreamsette.com is committed to protecting the privacy of its users. Personal data, as defined by the Data Controller, will only be used for the purposes of facilitating bookings. Users' personal information will not be shared with third parties without consent, except as required by law.”
“Any disputes arising out of or in connection with this Agreement will be resolved through mediation. If mediation is unsuccessful, the dispute will be resolved in accordance with the laws of the jurisdiction in which Dreamsette.com operates.”
The Accommodation is required to provide all relevant details for inclusion on the Dreamsette Platform. This includes comprehensive information about the Accommodation, such as pictures, photos, descriptions, amenities, services, room availability, rates (with all applicable taxes, levies, surcharges, and fees), cancellation and no-show policies, and any other applicable policies and restrictions (collectively referred to as the "Accommodation Information"). The provided information must adhere to the formats and standards set by Dreamsette.com. The Accommodation Information must not include any direct contact details like telephone numbers, fax numbers, email addresses (including Skype), or social media references (e.g., Twitter, Facebook) that link directly to the Accommodation or its digital platforms, or those of third parties. Dreamsette.com reserves the right to edit or remove any information found to be incorrect, incomplete, or in violation of the Agreement.
The Accommodation guarantees that the Accommodation Information will always be true, accurate, and not misleading. It is the Accommodation's responsibility to keep the information current and correct, including updates on room availability and any significant events or changes (e.g., renovations or construction). The Accommodation must update the information daily (or more frequently if needed) and can adjust the room rates and availability at any time through the Extranet.
All information provided by the Accommodation for the Dreamsette Platform remains the property of the Accommodation. Dreamsette.com may edit or modify the provided information and translate it into other languages, with the translations remaining the exclusive property of Dreamsette.com. This edited and translated content is exclusively for use on the Dreamsette Platform and cannot be used by the Accommodation for any other purposes without prior written approval from Dreamsette.com.
Unless Dreamsette.com agrees otherwise, all changes, updates, and amendments to the Accommodation Information (including rates, availability, and rooms) should be made directly by the Accommodation through the Extranet or other methods reasonably indicated by Dreamsette.com. Updates to pictures, photos, and descriptions will be processed as quickly as possible by Dreamsette.com.
Unless Dreamsette.com agrees otherwise, all changes, updates, and amendments to the Accommodation Information (including rates, availability, and rooms) should be made directly by the Accommodation through the Extranet or other methods reasonably indicated by Dreamsette.com. Updates to pictures, photos, and descriptions will be processed as quickly as possible by Dreamsette.com.
The Accommodation must provide Dreamsette.com with rate and availability parity ("Parity"). Rate Parity means offering the same or better rates for the same accommodations, including the same room type, dates, bed type, number of guests, amenities, and policies (such as reservation changes and cancellation policies) as those available on the Accommodation’s own websites, apps, call centers, or directly at the Accommodation. This also applies to any competitor of Dreamsette.com and other third parties related to the Accommodation. Rates for closed user groups (groups where membership requires opting in, is password protected, members have completed a profile, and have made at least one prior booking) are exempt from Rate Parity, provided they are not publicly available. If such rates become publicly available, Dreamsette.com is entitled to rate parity for those rates.
Availability Parity means that the Accommodation must provide Dreamsette.com with room availability that is at least as favorable as those provided to any competitor of Dreamsette.com and other third parties related to the Accommodation.
The terms and conditions (including the room price) for rooms available on the Dreamsette.com Platform must always comply with Clause 2.2.1 and be reasonable for all parties involved, including consumers.
Dreamsette.com has the right to offer discounts on room prices at its own cost, up to the amount of the commission.
In line with the Agreement and subject to availability parity, the Accommodation is encouraged to provide Dreamsette.com with fair access to all room types and rates throughout the term of the Agreement, including during high demand periods such as conventions, congresses, and special events.
In line with the Agreement and subject to availability parity, the Accommodation is encouraged to provide Dreamsette.com with fair access to all room types and rates throughout the term of the Agreement, including during high demand periods such as conventions, congresses, and special events.
For each reservation made by a Guest, the Accommodation shall pay Dreamsette.com a commission (the "Commission") as outlined in Clause 2.3.2. Payments should be made according to Clause 2.4.
The Commission per reservation is calculated as follows:
Multiply the number of nights stayed.
Multiply the booked rate per room per night (including VAT, sales taxes, and other applicable taxes and fees).
Multiply by any extras included in the booking (e.g., breakfast, meals, additional services).
Multiply by the number of rooms booked.
Multiply by the Commission percentage set out in the Agreement (plus applicable taxes).
If the Guest pays the room price directly to the Accommodation as per Clause 4.4, Dreamsette.com will still calculate the Commission for no-shows or cancellations as specified in Clause 4.4.8. Commission is also charged in the event of overbooking and chargeable cancellations or no-shows, based on the confirmed booking details.
If there’s a waiver of the room charge or no-show/cancellation fee, or an invalid payment method, notice must be provided within 48 hours after the scheduled check-out date. Dreamsette.com will then inform the Guest and the Accommodation must promptly process any applicable refunds. Without such notice, Dreamsette.com will assume the Guest has been charged, and will charge the Commission accordingly.
Unless stated otherwise, rates shown to Guests on the Platforms shall include VAT, sales tax, and all other applicable taxes and fees.
If applicable laws require rates to include taxes and fees, the Accommodation must adjust the rates through the Extranet within 5 business days after the law’s amendment or notification by Dreamsette.com.
Details of all reservations and corresponding Commissions are available on the Extranet. An Online Reservation Statement will be provided on the 1st day of each month, showing reservations for Guests who departed in the previous month.
Details of all reservations and corresponding Commissions are available on the Extranet. An Online Reservation Statement will be provided on the 1st day of each month, showing reservations for Guests who departed in the previous month.
Commission for bookings within a calendar month that includes the Guest's (scheduled) departure date will be invoiced and paid in the following month as follows:
a. Invoices are processed monthly and sent to the Accommodation online, by mail, fax, or email, at Dreamsette.com's discretion.
b. The Commission for the month must be paid by the Accommodation within 14 days of the invoice date.
c. Payment should be made directly to Dreamsette.com via Direct Debit or wire transfer (if Direct Debit is unavailable). Other payment methods, such as checks or "payment agencies," will not be accepted. The Accommodation bears all bank transfer costs.
d. Commission payments must be made in cleared funds, free of any deductions for taxes or levies. If deductions are mandatory, the Accommodation must pay additional amounts to ensure Dreamsette.com receives the full invoice amount. The Accommodation is responsible for all related tax payments.
e. The Commission must be paid in the currency specified in the invoice. Dreamsette.com may invoice in a major currency (e.g., CAD, USD, NPR) or the Accommodation's local currency and convert amounts based on the exchange rate at the end of the relevant month.
The Accommodation is responsible for withholding and reporting taxes on the Commission payments according to applicable tax regulations. The Accommodation bears all associated costs, penalties, and interest for failing to comply with tax requirements. If required, the Accommodation must negotiate with tax authorities on the tax treatment of the Commission and provide Dreamsette.com with tax payment or exemption certificates upon request. The Accommodation confirms it is registered with relevant tax authorities as an accommodation provider.
In the event of a dispute over the Commission amount, any undisputed Commission must be paid as per the Agreement terms, regardless of the dispute status.
Dreamsette.com reserves the right to claim statutory interest for late payments, suspend services, and/or request a bank guarantee or other financial security from the Accommodation.
Upon Dreamsette.com's request, the Accommodation must pay a deposit equal to the sum of the three highest invoices or an amount determined by Dreamsette.com. This Deposit secures the Accommodation's payment obligations. After termination of the Agreement, the Deposit balance, minus outstanding payments and costs, will be refunded within 30 days. If the outstanding Commission exceeds the Deposit or if payments are frequently late, Dreamsette.com may request an additional Deposit. The Deposit amount does not limit the Accommodation's liability under this Agreement and will not accrue interest.
When a Guest makes a reservation on the Platform, the Accommodation will receive a confirmation including the date of arrival, number of nights, room type (including smoking preference, if available), room rate, and the Guest's name, address, and credit card details (collectively "Customer Data"), as well as any specific requests made by the Guest. Dreamsette.com is not responsible for the accuracy or completeness of the information (including credit card details) and dates provided by Guests, nor for their payment obligations. The Accommodation must regularly (at least daily) check and verify reservations on the Extranet.
By making a reservation through the Platforms, a direct contract (and legal relationship) is formed solely between the Accommodation and the Guest (the "Guest Reservation").
The Accommodation must accept Guests as contractual parties and handle online reservations according to the Accommodation Information (including rate) on the Platforms at the time of the reservation and the reservation confirmation. This includes any supplementary information and/or requests made by the Guest.
Apart from the fees, extras, and surcharges stated in the confirmed booking, the Accommodation shall not charge the customer any additional transaction or administration fees, including fees for payment methods (e.g., credit card charges).
Complaints or claims regarding the Accommodation's products or services, or specific requests from Guests, must be handled by the Accommodation without Dreamsette.com's mediation or interference. Dreamsette.com disclaims any liability for such claims but may offer customer support, act as an intermediary, provide alternative accommodations at the Accommodation's expense, or assist the Guest in other ways.
If a Guest makes a valid claim under the We Price Match guarantee, Dreamsette.com will promptly notify the Accommodation and provide relevant details. The Accommodation must immediately adjust the rates on the Dreamsette.com Platform to make the lower rate available for future bookings. Additionally, the Accommodation must adjust the rate in the reservation for the affected Guest in its system. Upon check-out, the Accommodation must either charge the Guest the lower rate or refund the difference between the booked rate and the lower rate in cash.
If the Accommodation cannot fulfill a booking, it must promptly notify Dreamsette.com via Customer Service (contact@Dreamsette.com, with the subject line "overbooking"). If Dreamsette.com has not arranged alternative accommodations, the Accommodation must secure equal or superior alternatives at its own expense. In case no rooms are available upon the Guest’s arrival, the Accommodation will:
(a) Find suitable alternative accommodations of equal or better standard.
(b) Provide free private transportation to the alternative accommodations for the Guest and their party.
(c) Reimburse and compensate Dreamsette.com and/or the Guest for all reasonable costs and expenses incurred due to the overbooking. Payments to Dreamsette.com for such charges are due within 14 days of the invoice receipt.
The Accommodation is not permitted to cancel any online reservation.
Cancellations made by Guests before the applicable cancellation fee deadline will not incur a commission. Cancellations made after this deadline will incur a commission as per the terms of this Agreement.
For reservations not paid through Facilitated Payment, the booking is guaranteed based on the credit card details provided by the Guest or the responsible person. The Accommodation must accept all major credit cards (including MasterCard, Visa, and American Express) for booking guarantees. The Accommodation is responsible for verifying the validity of these credit card details, pre-authorizing the card, and ensuring sufficient credit for the booked stay. Upon receiving a booking, the Accommodation must promptly verify and pre-authorize the credit card. If the credit card is not valid, the Accommodation must immediately notify Dreamsette.com, which will then invite the Guest to provide an alternative guarantee. If the Guest fails to do so, Dreamsette.com may cancel the booking at the Accommodation’s request. If the credit card or any alternative guarantee is invalid, the Accommodation bears the risk and cost. Bookings canceled by Dreamsette.com under this clause will not incur Commission.
If the Accommodation intends to charge the credit card before check-in, it must clearly explain the prepayment conditions (including any special rate restrictions and terms) to the Guests in the information provided before making a reservation and include it in the Accommodation Information.
The Accommodation is responsible for charging the Guest for their stay, no-show fees, or cancellation charges (including applicable taxes, which the Accommodation must remit to the relevant authorities). Credit cards must be charged in the currency specified in the Guest’s reservation. If this is not possible, the Accommodation may charge the credit card in a different currency using a fair exchange rate.
For rooms offered on a cash-only basis, no credit card details will be provided by Dreamsette.com to the Accommodation as a booking guarantee.
The Accommodation acknowledges that the Dreamsette.com Data Privacy and Messaging Guidelines apply and are an integral part of this Agreement. These guidelines are detailed in Annex 1.
The Accommodation agrees not to specifically target Guests obtained via Dreamsette.com for any online or offline marketing promotions or for solicited or unsolicited mail.
In the event of an Unforeseen Circumstance, the Accommodation shall not charge (and shall repay, if applicable) the Guests affected by the Unforeseen Circumstance any fees, costs, expenses, or other amounts (including the non-refundable rate or the no-show, change of reservation, or cancellation fee) for: (i) any cancellation or change of the reservation made by the Guests, or (ii) any part of the reservation that was not consumed due to the Unforeseen Circumstance.
If there is reasonable doubt, the Accommodation may ask a Guest to provide reasonable evidence of the connection between the Unforeseen Circumstance and the cancellation, no-show, or reservation change (and provide Dreamsette.com with a copy upon request). To register any cancellation, no-show, or amendment of the reservation due to an Unforeseen Circumstance, the Accommodation must inform Dreamsette.com within 2 business days after: (a) the scheduled check-out date of the no-show or cancellation, or (b) check-out, specifying the number of days actually stayed.
Dreamsette.com will not charge any commission for a registered no-show or cancellation or for any part of the booking that was not consumed due to the Unforeseen Circumstance.
The Accommodation grants Dreamsette.com a non-exclusive, royalty-free, worldwide license (or sublicense, as applicable) to:
(a) Use, reproduce, distribute, sublicense, communicate, and display agreed-upon elements of the Accommodation's Intellectual Property Rights, as provided under this Agreement, necessary for Dreamsette.com to fulfill its rights and obligations.
(b) Use, reproduce, process, distribute, sublicense, display, and utilize the Accommodation Information, including public performance, modification, adaptation, communication, reproduction, copying, and public availability.
Dreamsette.com is permitted to sublicense, make available, disclose, and offer the Accommodation Information (including relevant Intellectual Property Rights) and special offers on the Platforms and through affiliated companies and/or third parties ("Third Party Platforms").
Dreamsette.com is not liable for any acts or omissions by Third Party Platforms. The Accommodation's sole remedies for issues with Third Party Platforms are:
(i) Requesting Dreamsette.com to disable and disconnect from such Third Party Platform (at Dreamsette.com's discretion), or
(ii) Terminating this Agreement, as per the terms of this Agreement.
4.1 Ranking 4.1.1 The order in which accommodations are listed on the Platforms (the "Ranking") is determined automatically by Dreamsette.com. Factors influencing the ranking include commission percentage paid, stated availability, booking-to-visit ratios on the property page (the "Conversion"), volume of bookings, cancellation rates, guest review scores, customer service history, guest complaints, and on-time payment records.
4.1.2 Accommodations can influence their ranking by adjusting commission percentages, availability, and continuously improving other influencing factors. Claims against Dreamsette.com regarding ranking are not permitted, as the system is automated. The ranking system considers on-time payment, and failure to pay commissions on time results in a reduced rank.
4.2 Guest Reviews 4.2.1 Guests who stay at the accommodation will be asked by Dreamsette.com to provide comments and scores for their stay.
4.2.2 Dreamsette.com reserves the right to post these comments and scores on the Platforms. Dreamsette.com acts as a distributor, not a publisher, of these comments.
4.2.3 Dreamsette.com will monitor and review guest reviews for obscenities or mentions of individuals' names and reserves the right to refuse, edit, or remove unfavorable reviews containing such content.
4.2.4 Dreamsette.com will not engage in discussions, negotiations, or correspondence with accommodations regarding guest reviews or their consequences.
4.2.5 Dreamsette.com disclaims any liability for the content and consequences of guest reviews.
4.2.6 Guest reviews are exclusively for Dreamsette.com's use and can be displayed on Platforms as determined by Dreamsette.com. Dreamsette.com retains ownership of all rights to the guest reviews. Accommodations are not permitted to use the guest reviews without written approval from Dreamsette.com.
4.3 (Online) Marketing and PPC Advertising 4.3.1 Dreamsette.com is entitled to promote accommodations using their names in online marketing, including email marketing and pay-per-click (PPC) advertising. Dreamsette.com runs these campaigns at its own cost and discretion.
4.3.2 Accommodations are aware of search engine methods, such as spidering content and ranking URLs. If accommodations become aware of third-party platforms breaching their Intellectual Property Rights, they will notify Dreamsette.com in writing. Dreamsette.com will then use commercially reasonable endeavors to address the breach.
4.3.3 Accommodations agree not to use, display, or benefit from Dreamsette.com's brand/logo for any purpose without written approval from Dreamsette.com. Accommodations will not create pay-per-click advertisements that redirect to their landing pages on the Platforms (no double serving).
4.4.1 The Accommodation agrees and acknowledges that Dreamsette.com may facilitate various payment methods for pre-/down payments of the Room Price by Guests on behalf of the Accommodation. Payment methods may include bank transfers, credit card payments, or other forms of online payments. Dreamsette.com may engage third-party Payment Processors to handle these transactions.
4.4.2 The total amount of each reservation (including applicable taxes, fees, extras, and add-ons) will be collected and processed by the Payment Processor according to the Accommodation's payment policy as disclosed on the Platform.
4.4.3 Dreamsette.com may use Facilitated Payment methods, such as virtual credit cards, for pre-/down payment of the Room Price by Guests. Dreamsette.com may also use these methods to settle due commissions and other amounts owed by the Accommodation. If there are insufficient funds, Dreamsette.com may collect the deficit through Direct Debit, offset with the Deposit, or request payment from the Accommodation.
4.4.4 The Accommodation is responsible for collecting, reporting, remitting, withholding, and paying relevant taxes, surcharges, extras, and fees to the applicable authorities. Unless specified otherwise by Dreamsette.com, the Accommodation shall not charge additional amounts to the Guest beyond those included in the Room Price, except for excluded elements (if applicable).
4.4.5 To transfer the Net Amount (after deductions and offsets) to the Accommodation, Dreamsette.com requires the Accommodation's bank details or provides a Virtual Card. Payments will be transferred within 14 days after the Guest checks out, except in cases of suspected fraud or contract breaches. The Accommodation bears currency exchange risks and costs/fees for payment processing.
4.4.6 In the event of alleged fraudulent activities or legal requirements to make refunds, Dreamsette.com reserves the right to claim repayment from the Accommodation within 14 days.
4.4.7 If the Accommodation agrees to refund a fully or partially paid non-refundable Room Price, Dreamsette.com may settle the amount on behalf of the Accommodation or request the Accommodation to transfer the amount within 14 days for refunding the Guest.
4.4.8 In the event of a no-show or cancellation, Dreamsette.com is entitled to charge commission over the relevant room price amount collected and transferred to the Accommodation. For overbookings, commissions will be calculated as per Clause 2.3.2.
4.4.9 The Accommodation shall issue an invoice to the Guest for the full amount of the reservation, including applicable taxes, surcharges, and fees. The Accommodation shall not invoice Dreamsette.com for the reservation or stay. Dreamsette.com does not act as a merchant of record or reseller of the room.
5.1 The Accommodation represents and warrants to Dreamsette.com that for the term of this Agreement:
(i) The Accommodation has all necessary rights, power, and authority to use, operate, own (as applicable), sublicense, and allow Dreamsette.com to make the relevant accommodations and Intellectual Property Rights available on the Platforms as set out or referred to in the Accommodation Information.
i) The Accommodation holds and complies with all necessary permits, licenses, and governmental authorizations, registrations, and requirements for conducting, carrying out, and continuing its operations and business, and making the Accommodation available on the Platforms for reservation, including for short-term stays.
(iii) The room prices advertised on the Platforms correspond to the best available price for an equivalent stay with the Accommodation, and a better price cannot be obtained by a Guest making a reservation directly with the Accommodation or through another party or medium.
(iv) The Accommodation, including its operator, owner, directors, and owners (and their directors), are not connected to, part of, involved in, related to, or under the control, management, or ownership of:
a) terrorists or terrorist organizations;
(b) parties/persons listed as designated nationals/entities or blocked persons/entities, or otherwise subject to any trade embargo, or financial, economic, and trade sanctions;
(c) parties/persons guilty of money laundering, bribery, fraud, or corruption.
The Accommodation shall immediately notify Dreamsette.com in the event of a breach of this Clause 5.1 paragraph (iv).
5.2 Each Party represents and warrants to the other Party that for the term of this Agreement:
(i) It has the full corporate power and authority to enter into and perform its obligations under this Agreement.
(ii) It has taken all corporate action required to authorize the execution and performance of this Agreement.
(iii) This Agreement constitutes legally valid and binding obligations of that Party in accordance with its terms.
(iv) Each Party shall comply with all applicable governmental laws, codes, regulations, ordinances, and rules of the country, state, or municipality under which law the relevant Party is incorporated with respect to the products offered and/or services rendered by such Party.
5.3 Except as expressly provided in this Agreement, neither Party makes any representations or warranties, express or implied, regarding the subject matter of this Agreement and disclaims all implied warranties, including those of merchantability or fitness for a particular purpose.
5.4 Dreamsette.com disclaims and excludes all liability related to any temporary or partial breakdown, outages, downtime, interruption, or unavailability of the Platforms, the Service, and/or the Extranet. Dreamsette.com provides the Service, the Platform, and the Extranet on an "as is" and "as available" basis, which the Accommodation accepts.
6.1 Each Party (the "Indemnifying Party") shall be liable to, and indemnify, the other Party (the "Indemnified Party") and its directors, officers, employees, agents, affiliated companies, and subcontractors against any direct damages, losses, liabilities, obligations, costs, claims, interest, penalties, legal proceedings, and expenses (including reasonable attorneys’ fees and expenses) incurred by the Indemnified Party due to:
(i) a breach of this Agreement by the Indemnifying Party, or
(ii) any third-party claim alleging infringement of the third party's Intellectual Property Rights by the Indemnifying Party.
6.2 The Accommodation shall fully indemnify and hold Dreamsette.com (and its directors, officers, employees, agents, affiliated companies, and subcontractors) harmless against any liabilities, costs, expenses (including reasonable attorneys’ fees), damages, losses, obligations, claims, interest, penalties, and legal proceedings incurred by Dreamsette.com in connection with:
(i) claims by Guests concerning inaccurate or misleading information about the Accommodation on the Platforms;
(ii) claims by Guests related to stays at the Accommodation, overbookings, cancellations, or repayment issues;
(iii) claims under the We Price Match guarantee that are not settled upon Guest check-out;
(iv) claims from Guests attributable to the Accommodation or arising due to tort, fraud, willful misconduct, negligence, or breach of contract by the Accommodation;
(v) claims against Dreamsette.com due to the Accommodation's failure to properly register with tax authorities or to pay, collect, remit, or withhold applicable Taxes and charges.
6.3 Except as otherwise provided, the maximum liability of any Party under this Agreement shall not exceed the aggregate commission received or paid in the preceding year or EUR 100,000 (whichever is higher), unless due to tort, fraud, willful misconduct, gross negligence, deliberate non-disclosure, or deliberate deception by the liable Party. The liability limitations do not apply to third-party claims or liabilities.
6.4 In the event of a third-party claim, Parties shall consult, cooperate, and assist each other in the defense and settlement of the claim. The Indemnifying Party may assume defense (in consultation with the Indemnified Party), and neither Party shall settle without the prior written consent of the other Party.
6.5 No Party shall be liable to any other Party for indirect, special, punitive, incidental, or consequential damages or losses, including loss of production, profit, revenue, contract, goodwill, or reputation, whether arising from breach of contract, tort, or otherwise. All such damages are expressly waived.
6.6 Each Party acknowledges that legal remedies may be inadequate to protect the other Party against breach of this Agreement, and each Party is entitled to injunctive relief and specific performance.
7.1 Unless otherwise agreed, this Agreement commences on the date hereof and continues indefinitely. Either Party may terminate the Agreement at any time and for any reason by giving written notice to the other Party with a notice period of 14 days.
7.2 Either Party may terminate this Agreement (and remove the Accommodation from the Platforms) or suspend its obligations under this Agreement with immediate effect and without notice in case of:
(a) A material breach of any term of this Agreement by the other Party (e.g., delayed payment, insolvency, breach of rate parity guarantee, provision of incorrect information, or significant Guest complaints); or
(b) Bankruptcy or suspension of payment (or similar actions or events) with respect to the other Party.
7.3 Any notice by Dreamsette.com of "closure" of the Accommodation on the website signifies termination of the Agreement. After termination, suspension, or closure, the Accommodation must honor outstanding reservations and pay all commissions (plus any applicable costs, expenses, interest) due on those reservations as per the Agreement.
7.4 The following events are considered material breaches, entitling Dreamsette.com to immediately terminate or suspend the Agreement without notice:
(i) The Accommodation fails to pay Commissions by the due date;
(ii) The Accommodation posts incorrect or misleading information on the Extranet;
(iii) The Accommodation's failure to maintain Extranet information results in overbookings;
(iv) The Accommodation fails to honor reservations at the displayed price;
(v) The Accommodation overcharges one or more guests;
(vi) The Accommodation charges a guest’s credit card before arrival without express guest agreement (e.g., for non-refundable or advance purchase room types);
(vii) Dreamsette.com receives legitimate and serious complaints from guests;
(viii) Misuse of the Guest review process results in dishonest reviews appearing on the Platforms;
(ix) Inappropriate, unlawful, or unprofessional behavior toward guests or Dreamsette.com staff;
(x) Any alleged safety, privacy, or health issues at the Accommodation (the Accommodation must provide relevant permits, licenses, or certifications upon request).
7.5 Upon termination, this Agreement terminates absolutely with respect to the terminating Party, without prejudice to the other Party’s rights and remedies regarding indemnification or breach by the terminating Party. Clauses 2.4, 6, 7.6, 8, 9, and 10 (and other clauses that survive termination) remain effective.
7.6 In the event of a "change of ownership" of the property, the new owner/operator is entitled to use the Accommodation Information provided before the change (including guest reviews) and access relevant performance and management data. The Accommodation remains liable for obligations, claims, and liabilities related to the period before the change.
7.7 Dreamsette.com may immediately terminate this Agreement if there is a breach of contract under any other agreement between Dreamsette.com and the Accommodation (or any Party owning or controlling, or under common control with, the Accommodation).
8.1 The systems, books, and records of Dreamsette.com (including Extranet, Online Reservation Statements, faxes, and emails) are conclusive evidence of the reservations made and amounts due unless the Accommodation provides reasonable and credible counter-evidence.
8.2 The Accommodation shall fully cooperate with Dreamsette.com in identifying the (ultimate) owner, manager, and/or controller of the Accommodation and disclose all reasonably requested information upon request.
9.1 Parties understand and agree that in performing this Agreement, each may access or be exposed to confidential information from the other party ("Confidential Information"). This includes Customer Data, transaction volume, marketing and business plans, and other non-public information that is designated as private or confidential, or that a receiving party should reasonably know to treat as such.
9.2 Each Party agrees that: (a) All Confidential Information remains the exclusive property of the disclosing party and shall be used only in furtherance of this Agreement; (b) It shall maintain, and ensure its employees, officers, representatives, contracting parties, and agents ("Permitted Persons") maintain, the confidentiality of the Confidential Information; (c) Confidential Information shall only be disclosed to Permitted Persons who need to know such information in furtherance of this Agreement; (d) It shall not, and shall ensure that the Permitted Persons do not, copy, publish, disclose, or use Confidential Information, except as permitted under this Agreement; and (e) It shall return or destroy all copies of Confidential Information upon written request from the other Party.
9.3 Confidential Information does not include information that: (a) Is or becomes public domain through no act or omission by the receiving party; (b) Was possessed by the receiving party prior to this Agreement; (c) Is disclosed to the receiving party by a third party with no confidentiality obligation; or (d) Must be disclosed by law, court order, subpoena, or governmental authority.
Nothing in this Agreement prevents a Party from disclosing this Agreement (excluding Customer Data) in confidence to an affiliated company.
9.4 Parties shall use commercially reasonable efforts to safeguard the confidentiality and privacy of Customer Data and protect it from unauthorized use or release. Each Party agrees to comply with all applicable data and privacy laws, rules, and regulations of the jurisdiction where such Party is incorporated, including relevant EU Directives.
10.1 Neither Party shall assign, transfer, or encumber its rights or obligations under this Agreement without prior written consent from the other Party, except that Dreamsette.com may assign its rights and obligations to an affiliated company without such consent. Assignments by the Accommodation do not relieve the assignor of its obligations.
10.2 All notices and communications must be in English, in writing, and sent by facsimile, email, or nationally recognized overnight air courier to the address provided in the Agreement.
10.3 This Agreement constitutes the entire agreement between the Parties regarding its subject matter and supersedes all prior agreements, arrangements, and statements.
10.4 If any provision of this Agreement is invalid or non-binding, the Parties shall replace it with provisions that are valid and binding and have a similar effect.
10.5 This Agreement is governed by the laws of the Netherlands. Disputes shall be submitted to the competent court in Amsterdam, the Netherlands, unless otherwise specified in this Agreement.
10.6 Nothing in this Agreement prevents Dreamsette.com from seeking interim injunctive relief or specific performance in any competent court where the Accommodation is established.
10.7 In the event of discrepancies between translations of this Agreement, the English version prevails and is binding.
10.8 The Accommodation shall not engage in any activities construed as bribery or illegal practices and shall comply with all applicable anti-bribery and anti-corruption laws.
10.9 This Agreement may be executed online or by separate counterpart, each of which is deemed an original. The Agreement is effective upon written confirmation of acceptance by Dreamsette.com. By registering as an accommodation partner, the Accommodation accepts the terms of this Agreement.
10.10 Due to anti-money laundering and other regulations, Dreamsette.com cannot make the Service available to, or process payments through, a bank account unrelated to the jurisdiction where the Accommodation is located. The Accommodation represents and warrants compliance with all relevant laws and acknowledges that the Bank Account is not used for illegal activities. The Accommodation indemnifies Dreamsette.com for any claims resulting from illegal use of the Bank Account.
These Data Privacy and Messaging Guidelines (the "Guidelines") outline the terms under which Dreamsette.com provides its services to Trip Providers, including accommodation partners, attractions, and other tourism experiences (hereafter "Trip Provider"). By using Dreamsette.com services, the Trip Provider agrees to these Guidelines.
1.1 These Guidelines are an integral part of the agreement between the Trip Provider and Dreamsette.com (including any applicable general delivery terms (the "GDTs") and, together with the agreement, the "Agreement") and must be read in conjunction with it. The terms and conditions of the Agreement remain unchanged and in full force, except as provided herein. In case of conflict, the Guidelines prevail. The Trip Provider acknowledges that Dreamsette.com online services are operated by Dreamsette.com B.V. located in Amsterdam, Netherlands. If the contracting party is an affiliate of Dreamsette.com B.V., references to Dreamsette.com shall include the relevant affiliate.
1.2 Unless defined otherwise, capitalized terms have the same meaning as in the Agreement.
2.1 Each Party shall take reasonable steps to protect personal data (information related to an identified or identifiable natural person) processed in the context of the Agreement against loss, unauthorized access, use, deletion, and disclosure. Personal data must be processed in a manner ensuring appropriate confidentiality and security.
2.2 The Trip Provider is responsible for handling and securing the personal data it holds and processes, while Dreamsette.com is responsible for the personal data it processes. The Trip Provider shall provide personal data to Dreamsette.com only if legally permitted. Dreamsette.com acts as a data controller for the personal data it processes. The Trip Provider becomes a data controller upon receipt of the personal data, either directly or through a connectivity partner. Unless agreed otherwise, connectivity partners handle personal data on behalf of the Trip Provider. Each Party is responsible for processing personal data in accordance with applicable data protection laws. If required by law, Parties shall cooperate and assist with data subjects’ requests and authorities' compliance demonstrations.
2.3 If Dreamsette.com processes personal data that is not Guest data, it shall do so in accordance with the Dreamsette.com Privacy Statement for Trip Providers, available at www.Dreamsette.com. The Trip Provider warrants that it has informed and, if required, obtained consent from its staff, agents, representatives, and other individuals regarding the processing of their personal data by Dreamsette.com and its cross-border transfer.
2.4 The Trip Provider shall process personal data received from Dreamsette.com only as necessary to perform reservation services or as otherwise agreed in writing, in compliance with applicable laws, including relevant EU directives or regulations, or with explicit Guest consent for other uses.
2.5 If the Trip Provider intends to notify Guests or authorities of a data breach involving personal data received from Dreamsette.com, it must first provide draft notifications and correspondence to Dreamsette.com, unless prohibited by law. The Trip Provider acknowledges Dreamsette.com's right to inform users of any data breach voluntarily. The Trip Provider shall not notify Guests or other parties of a data breach involving data hosted on the Extranet without Dreamsette.com's written authorization.
2.6 If the contracting party is not directly processing Guest data (e.g., chains, property management companies), this Clause 2 applies to the ultimate Trip Provider processing the data. Such parties are considered the sole data controllers of any Guest data processed under the Agreement.
Dreamsette.com may facilitate communication between Guests and Trip Providers ("Messaging Service") using its tools. Communications sent through the Messaging Service ("Communications") are processed per the Dreamsette.com Privacy and Cookies Statement for Trip Providers, available at www.Dreamsette.com. The Trip Provider consents to the processing of Communications by Dreamsette.com and confirms that it has informed and obtained consent from its employees, agents, representatives, and others using the Messaging Service on its behalf.
4.1 Trip Providers and their representatives agree to comply with the Dreamsette.com Business Partner Account Terms of Use, available at www.Dreamsette.com.
4.2 Dreamsette.com may offer an extranet facility ("Extranet") to Trip Providers. Trip Providers must safeguard and keep user IDs and passwords confidential and secure, disclosing them only to those needing access for job responsibilities. Any breach of security or confidentiality involving Extranet access must be reported to Dreamsette.com within 24 hours.
4.3 Trip Providers agree not to use the Messaging Service to send unsolicited electronic communications. Trip Providers will indemnify Dreamsette.com for any claims or fines resulting from unauthorized use of the Messaging Service.
Trip Providers processing payment card information obtained through Dreamsette.com reservation services must comply with the Payment Card Industry (PCI) Data Security Standard requirements, compliance criteria, and validation processes.